Bridging the Gap: Understanding Employee Experience in a Hybrid World
September 12, 2024, 9:43 am
Location: United States, New York
Employees: 201-500
Founded date: 2009
Total raised: $5M
In today’s fast-paced digital landscape, businesses are like ships navigating through fog. They need clear visibility to steer toward success. Yet, a recent survey reveals that nearly half of organizations are sailing blind. A staggering 45% of businesses do not engage in employee journey mapping. This oversight leaves them unaware of how their workforce operates and the digital hurdles they face daily.
The survey, conducted by Scalable Software, involved 400 senior IT decision-makers from the US and UK. It paints a concerning picture. While 92% of IT decision-makers believe they have enough data to optimize the digital employee experience (DEX), a paradox emerges. Employees are losing an average of 3.8 hours each week due to digital friction. This disconnect between perception and reality is alarming.
The majority of IT decision-makers (84%) claim they can identify and rectify digital friction proactively. Yet, without an employee-centric approach, organizations miss the mark. They fail to align corporate policies with the preferences and behaviors of their workforce. This misalignment creates a chasm between what IT thinks is effective and what employees actually experience.
In the age of hybrid work, this gap widens. Employees often prefer tools that differ from corporate standards. A significant 57% of IT decision-makers struggle to get employees to adopt these standard tools. This resistance is not just a minor hiccup; it’s a signal that organizations need to rethink their strategies. The traditional, technology-centric management of IT services is no longer sufficient.
The shift to hybrid work has transformed the landscape. Employees now juggle multiple tools and platforms, creating a complex web of digital interactions. This complexity can lead to inefficiencies and frustration. Organizations must cultivate an employee-centric view of the digital workplace. It’s not just about having the right tools; it’s about understanding how employees use them.
Only 44% of respondents can identify employees working excessive hours or those at risk of burnout. This lack of insight is troubling. If organizations cannot spot these signs, they risk losing valuable talent. Furthermore, 48% of IT decision-makers cannot identify employees needing additional training or support. This gap in understanding can lead to disengagement and decreased productivity.
The need for purpose-built DEX analytics is more pressing than ever. Organizations must move beyond retrofitting traditional IT management tools to fill gaps in DEX knowledge. They need analytics that provide clear insights into the digital experience “black box.” This means understanding how teams accomplish tasks and highlighting inefficiencies.
As hybrid work becomes the norm, employers must adapt. IT decision-makers can lead this charge by collaborating with HR and business leaders. Together, they can develop actionable DEX analytics that drive positive outcomes for employees. This collaboration is crucial for creating a work environment that fosters engagement and productivity.
Meanwhile, TP-Link is making strides in another area of digital management. Their recent launch of Omada Cloud Essentials offers a cloud-based solution for network management. This platform is designed for surveillance networks, large homes, and businesses. It features a range of controllers, including on-premises hardware and cloud-based options.
Omada Cloud Essentials is a game-changer for smaller operations. It provides centralized management of access points, switches, and gateways. The platform offers free lifetime access, with no hardware or software requirements. This simplicity is appealing for businesses looking to streamline their operations.
The system’s zero-touch provisioning allows for remote deployment. This means organizations can set up their networks without needing onsite assistance. Scalability is another key feature. Users can manage multiple devices and upgrade to Omada Cloud Standard without additional hardware.
Device adoption is also straightforward. Users can easily add devices by scanning a serial number or entering a numeric code. Network monitoring is enhanced with real-time notifications for abnormal events. The Omada app includes tools for checking Wi-Fi networks, internet speeds, and node connections.
Both TP-Link’s innovations and the insights from the Scalable Software survey highlight a crucial truth: understanding the digital landscape is essential. Organizations must navigate this terrain with clarity. They need to recognize the importance of employee experience in driving productivity and engagement.
In conclusion, the fog of uncertainty can cloud decision-making. Organizations must invest in understanding their employees’ digital experiences. By doing so, they can create a more engaged workforce. The future of work is hybrid, and those who adapt will thrive. The key lies in bridging the gap between technology and the human experience. Only then can businesses truly succeed in this new era.
The survey, conducted by Scalable Software, involved 400 senior IT decision-makers from the US and UK. It paints a concerning picture. While 92% of IT decision-makers believe they have enough data to optimize the digital employee experience (DEX), a paradox emerges. Employees are losing an average of 3.8 hours each week due to digital friction. This disconnect between perception and reality is alarming.
The majority of IT decision-makers (84%) claim they can identify and rectify digital friction proactively. Yet, without an employee-centric approach, organizations miss the mark. They fail to align corporate policies with the preferences and behaviors of their workforce. This misalignment creates a chasm between what IT thinks is effective and what employees actually experience.
In the age of hybrid work, this gap widens. Employees often prefer tools that differ from corporate standards. A significant 57% of IT decision-makers struggle to get employees to adopt these standard tools. This resistance is not just a minor hiccup; it’s a signal that organizations need to rethink their strategies. The traditional, technology-centric management of IT services is no longer sufficient.
The shift to hybrid work has transformed the landscape. Employees now juggle multiple tools and platforms, creating a complex web of digital interactions. This complexity can lead to inefficiencies and frustration. Organizations must cultivate an employee-centric view of the digital workplace. It’s not just about having the right tools; it’s about understanding how employees use them.
Only 44% of respondents can identify employees working excessive hours or those at risk of burnout. This lack of insight is troubling. If organizations cannot spot these signs, they risk losing valuable talent. Furthermore, 48% of IT decision-makers cannot identify employees needing additional training or support. This gap in understanding can lead to disengagement and decreased productivity.
The need for purpose-built DEX analytics is more pressing than ever. Organizations must move beyond retrofitting traditional IT management tools to fill gaps in DEX knowledge. They need analytics that provide clear insights into the digital experience “black box.” This means understanding how teams accomplish tasks and highlighting inefficiencies.
As hybrid work becomes the norm, employers must adapt. IT decision-makers can lead this charge by collaborating with HR and business leaders. Together, they can develop actionable DEX analytics that drive positive outcomes for employees. This collaboration is crucial for creating a work environment that fosters engagement and productivity.
Meanwhile, TP-Link is making strides in another area of digital management. Their recent launch of Omada Cloud Essentials offers a cloud-based solution for network management. This platform is designed for surveillance networks, large homes, and businesses. It features a range of controllers, including on-premises hardware and cloud-based options.
Omada Cloud Essentials is a game-changer for smaller operations. It provides centralized management of access points, switches, and gateways. The platform offers free lifetime access, with no hardware or software requirements. This simplicity is appealing for businesses looking to streamline their operations.
The system’s zero-touch provisioning allows for remote deployment. This means organizations can set up their networks without needing onsite assistance. Scalability is another key feature. Users can manage multiple devices and upgrade to Omada Cloud Standard without additional hardware.
Device adoption is also straightforward. Users can easily add devices by scanning a serial number or entering a numeric code. Network monitoring is enhanced with real-time notifications for abnormal events. The Omada app includes tools for checking Wi-Fi networks, internet speeds, and node connections.
Both TP-Link’s innovations and the insights from the Scalable Software survey highlight a crucial truth: understanding the digital landscape is essential. Organizations must navigate this terrain with clarity. They need to recognize the importance of employee experience in driving productivity and engagement.
In conclusion, the fog of uncertainty can cloud decision-making. Organizations must invest in understanding their employees’ digital experiences. By doing so, they can create a more engaged workforce. The future of work is hybrid, and those who adapt will thrive. The key lies in bridging the gap between technology and the human experience. Only then can businesses truly succeed in this new era.