New Post: A Beacon of Resilience in Ukraine's Delivery Sector

August 14, 2024, 6:29 am
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In the heart of Ukraine's tumultuous landscape, a company is rising like a phoenix. New Post, a leading delivery service, is investing heavily in its international network. Since the fall of 2022, it has poured over €10 million into expanding its reach. The company is not just surviving; it’s thriving. Each month, it injects an additional €1-2 million into its growth. This is not just a business strategy; it’s a lifeline for many.

New Post is setting its sights on Europe. The company recently opened a branch in Rome, marking its second location in Italy. Milan was the first, established just last December. The Italian market is now a canvas for New Post’s ambitions. But Italy is just the beginning. In July, the company made its debut in France, launching its first branch in Nice. This milestone marked the 100th international location for New Post, solidifying its presence in 14 European countries.

The company’s expansion is impressive. It boasts over 35,000 service points across Europe, thanks to strategic partnerships. In Ukraine, the growth is equally striking. From January to July 2024, New Post expanded its network from 26,600 to 30,100 service points. This includes 12,100 branches and 18,000 self-service kiosks. The numbers tell a story of resilience and determination.

But the journey hasn’t been without challenges. The Russian invasion in 2022 shook the foundations of Ukraine’s postal and delivery sector. Yet, New Post emerged as a leader in recovery. As businesses and individuals returned to economic activity, New Post played a pivotal role in restoring confidence. Its commitment to service has not wavered, even in the face of adversity.

The European Bank for Reconstruction and Development (EBRD) recognizes this resilience. Recently, it granted New Post a €70 million loan to support its expansion. This funding is more than just financial assistance; it’s a vote of confidence. The EBRD aims to transform New Post’s customer service model while ensuring safety for both employees and clients during these challenging times.

The EBRD’s support extends beyond mere numbers. It emphasizes the importance of social impact. The project aims to reintegrate veterans and enhance training opportunities for women. This initiative is crucial for a country grappling with the aftermath of war. The EBRD’s commitment to Ukraine is evident; it has invested €4.5 billion since 2022 and plans to increase its capital to continue supporting the nation’s recovery.

New Post is not just about delivery; it’s about community. The company plans to grow its courier and express delivery services significantly. It aims to increase its network of self-service kiosks by 25% and operate 24/7. This move will enhance accessibility for customers, ensuring that packages can be sent and received at any hour. Additionally, New Post is updating hundreds of postal offices and terminals, further modernizing its infrastructure.

Safety is paramount. New Post is constructing over 600 safety capsules and shelters across its facilities. This initiative reflects a deep commitment to protecting employees and customers alike. In a country where uncertainty looms, these measures provide a sense of security.

The human element is also a focus. The EBRD will assist New Post in refining its human resource management. A special program will address the needs of the workforce, particularly for the 3,500 employees currently serving in the Armed Forces. This initiative aims to facilitate their transition back to civilian life, ensuring they have the support they need.

Moreover, the partnership with the EBRD will enhance access to training and employment opportunities for women and returning citizens. This is not just about filling vacancies; it’s about empowering individuals and fostering a sense of belonging in a recovering economy.

New Post operates under the umbrella of Nova Group, owned by two Ukrainian entrepreneurs. With around 27,100 service points and 33,000 employees, the company serves over 11 million clients monthly. In 2023 alone, it delivered more than 384 million packages. These figures underscore New Post’s significance in the Ukrainian economy.

As the company continues to expand, it remains a beacon of hope. In a world where uncertainty reigns, New Post stands firm. Its commitment to growth, safety, and community is a testament to the resilience of the Ukrainian spirit. The road ahead may be fraught with challenges, but New Post is ready to navigate them. With each new branch and every investment, it is not just building a business; it is rebuilding a nation.

In the grand tapestry of Ukraine’s recovery, New Post is a vibrant thread. It symbolizes strength, innovation, and an unwavering commitment to service. As it charts its course through the complexities of war and recovery, one thing is clear: New Post is here to stay, and it’s only just getting started.