PolyAI Revolutionizes Customer Service with $50M Series C Funding
May 17, 2024, 4:25 pm
Location: United Kingdom, England, London
Employees: 51-200
Founded date: 2017
Total raised: $90M
PolyAI, a London-based provider of enterprise voice assistants, has secured a whopping $50 million in Series C funding. The company, led by CEO Nikola Mrkšić, is on a mission to transform customer service through lifelike conversational AI voice assistants.
Backed by heavyweight investors like Hedosophia, Nvidia’s NVentures, and Zendesk, PolyAI is set to empower voice-first, AI-powered automation in enterprise contact centers. With a focus on delivering exceptional customer service, PolyAI serves a diverse range of high-call volume industries, enabling customers to engage with brands through advanced, human-like voice AI solutions.
Having emerged from Cambridge University’s prestigious Machine Intelligence Lab in 2017, PolyAI boasts a client roster that includes big names like FedEx, PG&E, Caesars, Marriott, and Unicredit. The company has already made waves in the industry by launching one of the world’s first voice assistants fully powered by generative AI, as well as a multilingual enterprise assistant capable of speaking 12 languages.
With over $120 million in total funding, PolyAI is poised to revolutionize the customer service landscape. CEO Nikola Mrkšić envisions PolyAI as the go-to voice assistant for automated customer service calls, aiming to handle over half of all such interactions within the next five years.
Investors like Vinod Khosla of Khosla Ventures are bullish on PolyAI’s potential, recognizing the company as a trailblazer in AI-powered, voice-based customer support. As PolyAI continues to innovate and expand its reach across industries, the future of customer service looks brighter than ever.
To stay updated on PolyAI’s groundbreaking work, visit www.poly.ai and witness the evolution of customer service in real-time.
Backed by heavyweight investors like Hedosophia, Nvidia’s NVentures, and Zendesk, PolyAI is set to empower voice-first, AI-powered automation in enterprise contact centers. With a focus on delivering exceptional customer service, PolyAI serves a diverse range of high-call volume industries, enabling customers to engage with brands through advanced, human-like voice AI solutions.
Having emerged from Cambridge University’s prestigious Machine Intelligence Lab in 2017, PolyAI boasts a client roster that includes big names like FedEx, PG&E, Caesars, Marriott, and Unicredit. The company has already made waves in the industry by launching one of the world’s first voice assistants fully powered by generative AI, as well as a multilingual enterprise assistant capable of speaking 12 languages.
With over $120 million in total funding, PolyAI is poised to revolutionize the customer service landscape. CEO Nikola Mrkšić envisions PolyAI as the go-to voice assistant for automated customer service calls, aiming to handle over half of all such interactions within the next five years.
Investors like Vinod Khosla of Khosla Ventures are bullish on PolyAI’s potential, recognizing the company as a trailblazer in AI-powered, voice-based customer support. As PolyAI continues to innovate and expand its reach across industries, the future of customer service looks brighter than ever.
To stay updated on PolyAI’s groundbreaking work, visit www.poly.ai and witness the evolution of customer service in real-time.