Fluid Topics Revolutionizes Customer Support with €15M Series B Funding
April 6, 2024, 3:41 am
Ventech
Location: France, Ile-de-France, Paris
Fluid Topics
Total raised: $16.3M
Lyon-based company Fluid Topics has secured €15M in Series B funding led by Kennet Partners, with participation from Ventech and Credit Mutuel Innovation. Founded in 1999 by Fabrice Lacroix, Fluid Topics offers a content delivery platform that transforms the way people interact with product documentation. This platform unifies all product knowledge, from technical documentation to marketing material, and delivers it in a personalized and secure manner through various digital channels.
Fabrice Lacroix, the founder, highlighted the challenges faced by technicians in navigating through extensive product documentation. Fluid Topics aims to revolutionize customer support by providing technicians with the information they need at every stage of their service calls. The company plans to use the funding to expand its operations and development efforts, enhancing its platform's capabilities further.
With the rise of Generative AI-powered customer service, Fluid Topics is well-positioned to leverage this technology to streamline interactions between users and data retrieval systems. The company's SaaS-based platform utilizes algorithms to deliver tailored information to users based on their specific needs. Following successful pilots, Fluid Topics intends to scale its use of Generative AI and expand its presence in the US market.
Kennet Partners, a growth equity investor with a strong foothold in the US, will support Fluid Topics in building a dedicated team in the American market. This strategic move aims to capitalize on the company's existing business in the US, where it currently conducts 60% of its operations. Previous investors, including Ventech and Credit Mutuel Innovation, have also contributed to Fluid Topics' growth and success.
The deal was facilitated by Avolta, a Tech M&A and fundraising advisor, further solidifying its position in the SaaS industry related to AI and content platforms. David Laurent, Avolta's Managing Director, expressed his satisfaction with the transaction, emphasizing the company's leadership in cross-border SaaS deals.
Fluid Topics' innovative approach to customer support, coupled with its strategic funding and partnership with Kennet Partners, positions the company for continued growth and success in the competitive digital platform market. With a focus on personalized and secure content delivery, Fluid Topics is set to revolutionize the way businesses interact with product documentation and enhance customer service experiences.
Fabrice Lacroix, the founder, highlighted the challenges faced by technicians in navigating through extensive product documentation. Fluid Topics aims to revolutionize customer support by providing technicians with the information they need at every stage of their service calls. The company plans to use the funding to expand its operations and development efforts, enhancing its platform's capabilities further.
With the rise of Generative AI-powered customer service, Fluid Topics is well-positioned to leverage this technology to streamline interactions between users and data retrieval systems. The company's SaaS-based platform utilizes algorithms to deliver tailored information to users based on their specific needs. Following successful pilots, Fluid Topics intends to scale its use of Generative AI and expand its presence in the US market.
Kennet Partners, a growth equity investor with a strong foothold in the US, will support Fluid Topics in building a dedicated team in the American market. This strategic move aims to capitalize on the company's existing business in the US, where it currently conducts 60% of its operations. Previous investors, including Ventech and Credit Mutuel Innovation, have also contributed to Fluid Topics' growth and success.
The deal was facilitated by Avolta, a Tech M&A and fundraising advisor, further solidifying its position in the SaaS industry related to AI and content platforms. David Laurent, Avolta's Managing Director, expressed his satisfaction with the transaction, emphasizing the company's leadership in cross-border SaaS deals.
Fluid Topics' innovative approach to customer support, coupled with its strategic funding and partnership with Kennet Partners, positions the company for continued growth and success in the competitive digital platform market. With a focus on personalized and secure content delivery, Fluid Topics is set to revolutionize the way businesses interact with product documentation and enhance customer service experiences.