Only Playvox offers an end-to-end suite of tools to monitor, coach, train, recognize, motivate, incentivize and reward agents.
Playvox's software builds real time collaboration and recognition communities around your customer service teams to keep all stakeholders actively engaged in the quality assurance process.
Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time.
Screen reader support enabled.
Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time.
With Playvox, you will centralize and automate your entire QA process, from beginning to end. This ensure quality performance is always being monitored, measured, trained, recognized and rewarded.
Location: United States, Florida, Quincy
Employees: 51-200
Phone: +1 415-854-3801
Total raised: $25M
Founded date: 2012
Investors 3
Funding Rounds 1
Date | Series | Amount | Investors |
27.01.2021 | - | $25M | - |
Mentions in press and media 18
Date | Title | Description | Source |
08.05.2023 | 8 Best Practices for Call Centers Management in 2023 | Poor call center management results in ineffective customer service, low customer satisfaction rates... | webpronews... |
09.01.2023 | Playvox Launches New Workforce Engagement Solutions for Sale... | Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-ce... | aithority.... |
15.09.2022 | Playvox and Squaretalk Partner to Optimize Customer Experien... | Squaretalk’s customers and partners will have out-of-the-box access to Playvox’s suite of cloud-base... | einpresswi... |
08.12.2021 | TravelPerk Delivers Excellent Customer Service with Playvox ... | Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement manag... | aithority.... |
09.07.2021 | Playvox Achieves SOC 2 Type II Certification | Independent audit attests to Playvox’s commitment to data security and privacy Playvox, the leading... | aithority.... |
24.06.2021 | Playvox Workforce Management Keeps SeatGeek Staffed for Rapi... | SUNNYVALE, Calif., June 24, 2021 /PRNewswire/ -- Playvox, the leading CRM-connected omnichannel co... | prnewswire... |
20.04.2021 | Playvox Launches Global Channel Partner Program to Meet Incr... | SUNNYVALE, Calif., April 20, 2021 /PRNewswire/ -- Playvox, the leading CRM-connected omnichannel c... | prnewswire... |
30.03.2021 | Users Vote Playvox Top in Contact Center Quality Assurance | SUNNYVALE, Calif., March 30, 2021 /PRNewswire/ -- Playvox, the leading CRM-connected omnichannel c... | prnewswire... |
11.02.2021 | Playvox: $25 Million Funding And Agyle Time Acquisition | Playvox — a leading CRM-connected omnichannel contact center provider of agent optimization solution... | pulse2.com... |
28.01.2021 | Playvox Banks $25M Funding Round | SUNNYVALE, CA, Playvox has announced a $25 million funding round from Five Elms Capital. >>... | vcnewsdail... |
Show more