Playvox
Edit

Playvox

http://www.playvox.com/
Last activity: 08.05.2023
Categories: TimeSoftwareServiceSaaSProviderPersonalManagementContentAssuranceAnalytics
Only Playvox offers an end-to-end suite of tools to monitor, coach, train, recognize, motivate, incentivize and reward agents. Playvox's software builds real time collaboration and recognition communities around your customer service teams to keep all stakeholders actively engaged in the quality assurance process. Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time. Screen reader support enabled. Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time. With Playvox, you will centralize and automate your entire QA process, from beginning to end. This ensure quality performance is always being monitored, measured, trained, recognized and rewarded.
Likes
816
Website visits
236.7K /mo.
Mentions
18
Location: United States, Florida, Quincy
Employees: 51-200
Phone: +1 415-854-3801
Total raised: $25M
Founded date: 2012

Investors 3

Funding Rounds 1

DateSeriesAmountInvestors
27.01.2021-$25M-

Mentions in press and media 18

DateTitleDescriptionSource
08.05.20238 Best Practices for Call Centers Management in 2023Poor call center management results in ineffective customer service, low customer satisfaction rates...webpronews...
09.01.2023Playvox Launches New Workforce Engagement Solutions for Sale...Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-ce...aithority....
15.09.2022Playvox and Squaretalk Partner to Optimize Customer Experien...Squaretalk’s customers and partners will have out-of-the-box access to Playvox’s suite of cloud-base...einpresswi...
08.12.2021TravelPerk Delivers Excellent Customer Service with Playvox ...Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement manag...aithority....
09.07.2021Playvox Achieves SOC 2 Type II CertificationIndependent audit attests to Playvox’s commitment to data security and privacy Playvox, the leading...aithority....
24.06.2021Playvox Workforce Management Keeps SeatGeek Staffed for Rapi... SUNNYVALE, Calif., June 24, 2021 /PRNewswire/ -- Playvox, the leading CRM-connected omnichannel co...prnewswire...
20.04.2021Playvox Launches Global Channel Partner Program to Meet Incr... SUNNYVALE, Calif., April 20, 2021 /PRNewswire/ -- Playvox, the leading CRM-connected omnichannel c...prnewswire...
30.03.2021Users Vote Playvox Top in Contact Center Quality Assurance SUNNYVALE, Calif., March 30, 2021 /PRNewswire/ -- Playvox, the leading CRM-connected omnichannel c...prnewswire...
11.02.2021Playvox: $25 Million Funding And Agyle Time AcquisitionPlayvox — a leading CRM-connected omnichannel contact center provider of agent optimization solution...pulse2.com...
28.01.2021Playvox Banks $25M Funding Round SUNNYVALE, CA, Playvox has announced a $25 million funding round from Five Elms Capital. >>...vcnewsdail...
Show more

Reviews 0

Sign up to leave a review

Sign up Log In