parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 500+ brands worldwide, including IKEA, Bose, Puma, Farfetch and Nespresso.
With offices in Munich, London, Paris and New York, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.
It’s all in a day’s work for us:
– Monitoring over three million shipments per day
– Actively managing operations experiences in 153 countries across the globe
– Sending around seven million pro-active, personalized, event-driven emails
– Tracking shipping data from more than 150+ carriers worldwide, including DHL, FedEx & DPD
– Creating over 30 million reasons for people to fall in love with brands each day
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
Find out more at parcelLab.com
Location: United States, Massachusetts, Boston
Employees: 51-200
Total raised: $112.26M
Founded date: 2014
Investors 7
Funding Rounds 1
Date | Series | Amount | Investors |
17.05.2021 | Series C | $112.26M | Endeit Cap... |
Mentions in press and media 22
Date | Title | Description | Source |
16.04.2024 | NOQX secures major investors | NOQX secures major investors Tue, Apr 16, 2024 13:15 CET Report this content The SaaS company NOQX w... | news.cisio... |
20.10.2023 | Many large German online retailers difficult to reach by pho... | At more than a fifth of the largest German online retailers, phone numbers for customer service are ... | ecommercen... |
27.07.2023 | WYZE Selects parcelLab to Strengthen its Post-Purchase Custo... | Robust tracking and returns capabilities will decrease overhead costs and build customer loyalty par... | aithority.... |
01.05.2022 | Your marketing approach may be why your customers are blocki... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
27.04.2022 | Nearly half of US consumers have been served incorrect ads | The news: Identity resolution in digital advertising is in a rocky state. Sweeping changes to ad tec... | emarketer.... |
13.07.2021 | German ecommerce companies are generous with return policy | Major online retailers in Germany are, in general, very generous when it comes to their return polic... | ecommercen... |
17.05.2021 | ParcelLab raises 92 million euros | ParcelLab, which offers a post-purchase customer experience for online retailers, has raised 112 mil... | ecommercen... |
13.05.2021 | London-based parcelLab raises €92.8M from Insight Partners, ... | In 2015, Tobias Buxhoidt, along with his partners Julian Krenge and Anton Eder, set out to transform... | siliconcan... |
12.05.2021 | ParcelLab takes in $112M | Ecommerce startup ParcelLab has raised a $112 million Series C led by Insight Partners, with partici... | pitchbook.... |
11.05.2021 | ParcelLab Nets $112 Million Series C, Hopes To Disrupt U.S. ... | ParcelLab founders Tobias Buxhoidt (CEO), Julian Krenge (CTO) and Anton Eder (COO).parcelLab | forbes.com... |
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