Ovation is a customer experience and engagement platform for brick and mortar businesses.
Brick and Mortar (B&M) businesses have no good way to engage with their customers. While online businesses know their happy customers and can live chat with their unhappy ones, there are 5M B&Ms stuck with using painful receipt surveys, antiquated loyalty apps, and good old fashion complaining. As a result, B&Ms are getting blasted online with negative reviews (each negative review costs a business $300-$500!) and losing billions in repeat business.
Ovation changes all that. Consumers interact with our simple tools in the moment that incentivizes them to rate their experience and give their contact info. Then we enable business owners to turn unhappy customers into fans with instant SMS chat (funneling unhappy customers away form online reviews), fans into loyal customers with automated deals (while prompting them to leave positive online reviews).
Ovation customers get 2-3x less 1-star reviews, 5-10x more 5-star reviews, and 5-10% more revenue.
Location: United States, Utah, Provo
Employees: 11-50
Phone: +1 801-383-2821
Total raised: $7M
Founded date: 2017
Investors 4
| Date | Name | Website |
| - | Monta Vist... | montavc.co... |
| 11.10.2022 | York IE | york.ie |
| - | 500 Startu... | 500.co |
| - | Branded Ho... | brandedstr... |
Funding Rounds 3
| Date | Series | Amount | Investors |
| 27.06.2023 | - | $4M | - |
| 27.09.2022 | - | $2M | - |
| 12.08.2019 | - | $1M | - |
Mentions in press and media 10
| Date | Title | Description | Source |
| 14.03.2024 | Friendly’s Elevates Guest Feedback Program with Ovation | Friendly's Has Partnered with Ovation The 100+ location brand is using Ovation to get more operation... | einpresswi... |
| 25.07.2023 | Ovation Adds Gregg Majewski of Craveworthy Brands To Advisor... | Gregg Majewski Joins Ovation Advisory Board Majewski brings industry expertise and business acumen t... | einpresswi... |
| 11.07.2023 | Ovation Announces New Call-to-Text Feature, Saving Time for ... | Ovation Call-to-Text The New Feature Catches Every Call, Sending Requested Info to Callers Through T... | einpresswi... |
| 27.06.2023 | Ovation Raises $4 Million to Better Help Restaurants Drive M... | The company will use the funding to power growth and enhance their 2-question, SMS-based, real-time ... | einpresswi... |
| 01.02.2023 | Ovation Releases New Guest Feedback Mobile App | Resolve concerns and monitor feedback on the go. Ovation customers will be able to respond to feedba... | einpresswi... |
| 27.09.2022 | Ovation Secures $2 Million To Revolutionize Guest Experience... | York IE leads round to help the #1 guest feedback platform accelerate rapid growth SALT LAKE CITY, U... | einpresswi... |
| 02.08.2022 | Ovation Ushers In The Future of Feedback with New Feature In... | OREM, UTAH, UNITED STATES, August 2, 2022 /EINPresswire.com/ -- Ovation, voted the #1 restaurant gue... | einpresswi... |
| 03.06.2022 | Ovation Adds John Moody of Restaurant365 to Advisory Board | Moody brings quality analysis, sound financial management, and over 20 years of experience in restau... | einpresswi... |
| 12.08.2019 | Ovation Raises $1M in Funding | Ovation, a Provo, Utah-based relationship enablement platform for restaurants and retailers, raised ... | finsmes.co... |
| 31.10.2018 | A look at all the companies participating in 500 Startups’ 2... | TechCrunch has an exclusive look at the companies participating in 500 Startups‘ 24th startup accele... | techcrunch... |