| Date | Title | Description | Source |
| 22.09.2023 | Эффективный кол-центр в 2023 году: как запустить и получить ... | Узнайте, как спланировать запуск и работу кол-центра, способного сделать вашу техподдержку счастливо... | habr.com/r... |
| 09.09.2021 | Salesforce beefs up Service Cloud with new automation featur... | A new GamesBeat event is around the corner! Learn more about what comes next.
Salesforce today anno... | venturebea... |
| 09.09.2021 | Salesforce beefs up Service Cloud with new automation featur... | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn m... | venturebea... |
| 01.06.2021 | Conversational AI startup Cognigy nabs $44M | Elevate your enterprise data technology and strategy at Transform 2021.
Conversational AI startup C... | venturebea... |
| 01.06.2021 | Conversational AI startup Cognigy nabs $44M | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 31.05.2021 | Asapp releases dataset to help develop better customer servi... | Elevate your enterprise data technology and strategy at Transform 2021.
For call center application... | venturebea... |
| 31.05.2021 | Asapp releases dataset to help develop better customer servi... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 10.05.2021 | One-third of organizations are using AI, IBM survey finds | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 12.04.2021 | Nvidia launches Jarvis conversational AI framework in genera... | Join GamesBeat Summit 2021 this April 28-29. Register for a free or VIP pass today.
At its GTC 2021... | venturebea... |
| 12.04.2021 | Nvidia launches Jarvis conversational AI framework in genera... | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn m... | venturebea... |
| 08.04.2021 | Gupshup raises $100M to expand its chatbot platform | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn m... | venturebea... |
| 08.04.2021 | Gupshup’s chatbot authoring and multichannel messaging platf... | Join GamesBeat Summit 2021 this April 28-29. Register for a free or VIP pass today.
Gupshup, a mess... | venturebea... |
| 02.03.2021 | Microsoft brings RPA to Windows 10 with new Power Platform p... | Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more.
Microsof... | venturebea... |
| 02.03.2021 | Microsoft brings RPA to Windows 10 with new Power Platform p... | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn m... | venturebea... |
| 07.01.2021 | Glia raises $78 million to digitize customer service interac... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 07.01.2021 | Glia raises $78 million to digitize customer service interac... | Customer service startup Glia today announced it raised $78 million. The funds will be used to expan... | venturebea... |
| 29.10.2020 | Customer Success is Becoming an Era to Oppose Down-Sales | Several recent trends indicate that we’re at the beginning of a new era— customer success —in which ... | readwrite.... |
| 19.03.2020 | Coronavirus is prompting companies to adopt AI call center s... | As the continued spread of COVID-19 disrupts workplaces and travel plans around the globe, customer ... | venturebea... |
| 19.03.2020 | Coronavirus is prompting companies to adopt AI call center s... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 28.01.2020 | Directly raises $20 million to improve customer service with... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 28.01.2020 | Directly raises $20 million to improve customer service with... | According to CustomerTheromometer, 54% of people have higher expectations for customer service today... | venturebea... |
| 31.10.2019 | Customers will be all-in on bots in 2020 and other CX predic... | Presented by Bold360 by LogMeIn
It’s time for a look at the biggest challenges and opportunities fo... | venturebea... |
| 24.07.2019 | Replicant raises $7 million for bots that answer customer qu... | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn m... | venturebea... |
| 24.07.2019 | Replicant raises $7 million for bots that answer customer qu... | Autonomous customer service agents are fast becoming the rule rather than the exception, and that’s ... | venturebea... |
| 17.03.2019 | The experience economy is here, and it depends on experience... | Before the new millennium began – when applications lived in the backend, clouds only held rain, and... | venturebea... |
| 17.03.2019 | The experience economy is here, and it depends on experience... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 13.03.2019 | Glia raises $20 million to unify voice, video, and chatbots | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn m... | venturebea... |
| 13.03.2019 | Glia raises $20 million to unify voice, video, and chatbots | Multimodality is fast becoming the norm in the $350 billion customer service industry. According to ... | venturebea... |
| 14.02.2019 | Can AI Bring Customer Service Into the 21st Century? Thankfu... | Why is it that customer service never seems to get any innovation attention? For decades, providing ... | readwrite.... |
| 07.12.2018 | NewVoiceMedia announces winners of The CONVO Awards 2018 | LONDON, 7 December, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of ... | realwire.c... |
| 07.12.2018 | NewVoiceMedia announces winners of The CONVO Awards 2018 | – NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and ... | martechcub... |
| 06.12.2018 | New research reveals 75 percent of customers still favour li... | The research underscores the need to be purposeful when using chat bots; notes sharing sensitive inf... | realwire.c... |
| 13.11.2018 | NewVoiceMedia wins Digital Innovation Award for speech analy... | Conversation Analyzer identified as most innovative technology in customer excellence category
LOND... | realwire.c... |
| 31.10.2018 | Online medical records company WebPT enhances customer exper... | NVM Platform supports improved coaching and performance management; interaction assistance; and pers... | realwire.c... |
| 26.10.2018 | NewVoiceMedia positioned as a Leader in Gartner Magic Quadra... | Company placed highest for ability to execute, also evaluated for completeness of vision
LONDON, 26... | realwire.c... |
| 11.10.2018 | NewVoiceMedia named in FT Future 100 2018 | LONDON, 11 October, 2018 - NewVoiceMedia, a leading global provider of cloud contact centre and insi... | realwire.c... |
| 04.10.2018 | NewVoiceMedia named a Strong Performer in 2018 Cloud Contact... | LONDON, October 4, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and insid... | realwire.c... |
| 02.10.2018 | Benefit Management Solutions transforms contact centre opera... | Benefits administration firm reports improved reliability and quality assurance after implementing t... | realwire.c... |
| 20.09.2018 | Vonage aquires cloud contact center provider startup NewVoic... | To advance its strategy in providing integrated and cloud communications platform, Vonage has acquir... | techstartu... |
| 20.09.2018 | UK-based cloud contact centre provider NewVoiceMedia acquire... | Vonage, the US-based Internet telephony service provider, has announced the acquisition of the UK-fo... | tech.eu/br... |
| 20.09.2018 | Term Sheet — Thursday, September 20 | 5 Qs WITH A DEALMAKER
Good morning, Term Sheet readers.
Paid Content You can't secure what you can... | fortune.co... |
| 20.09.2018 | Vonage acquires cloud-based contact center startup NewVoiceM... | More consolidation is afoot in the world of cloud-based voice services. Today, Vonage — once a VoIP ... | techcrunch... |
| 20.09.2018 | Vonage Acquires NewVoiceMedia, for $350M | Holmdel, New Jersey based Vonage Holdings Corp. (NYSE: VG) is to acquire NewVoiceMedia, a Basingstok... | finsmes.co... |
| 18.09.2018 | NewVoiceMedia partners with Rapid7 to transform its customer... | LONDON 18 September 2018 – NewVoiceMedia, a global provider of cloud contact centre and inside sales... | realwire.c... |
| 13.09.2018 | NewVoiceMedia named by Forbes as one of world's top 100 clou... | LONDON 13 September 2018 - NewVoiceMedia, a leading global provider of cloud contact centre and insi... | realwire.c... |
| 30.08.2018 | Tungsten Network selects NewVoiceMedia as contact centre par... | LONDON, 30 August 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales ... | realwire.c... |
| 23.08.2018 | Allied Dispatch Solutions drives customer service experience... | LONDON 23 August 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside ... | realwire.c... |
| 09.07.2018 | How to Measure Your Customers' Happiness Score (and Why That... | July 9, 2018 5 min read
Opinions expressed by Entrepreneur contributors are their own.
Happy custo... | entreprene... |
| 03.07.2018 | NewVoiceMedia wins 2018 Customer Sales and Service World Awa... | LONDON July 3, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sa... | realwire.c... |
| 21.06.2018 | NewVoiceMedia named Leader in Ventana Research’s 2018 Contac... | LONDON, 21 June 2018 – NewVoiceMedia, a global provider of cloud contact centre and inside sales tec... | realwire.c... |
| 14.06.2018 | Click Travel voyages to the cloud to transform customer serv... | LONDON, June 14 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside s... | realwire.c... |
| 12.06.2018 | NewVoiceMedia wins 2018 Cloud Computing Product of the Year ... | LONDON 12 June 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sa... | realwire.c... |
| 05.06.2018 | SOLARWATT to transform service experience for European custo... | LONDON, 5 June 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sa... | realwire.c... |
| 17.05.2018 | NewVoiceMedia reveals nearly half of UK consumers ditched a ... | Brands are failing to create the positive, emotive experiences that drive customer loyalty
LONDON, ... | realwire.c... |
| 01.05.2018 | NewVoiceMedia named in FT 1000 list of Europe's fastest-grow... | LONDON, 1 May 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sal... | realwire.c... |
| 22.03.2018 | NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growin... | LONDON, 22 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside ... | realwire.c... |
| 21.03.2018 | NewVoiceMedia named finalist in Top 10 Technology Awards 201... | LONDON, 21 March, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside... | realwire.c... |
| 20.03.2018 | NewVoiceMedia celebrates double win at Southern Tech 100 Awa... | LONDON, 20 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside ... | realwire.c... |
| 14.03.2018 | NewVoiceMedia unveils fully-integrated omni-channel solution... | LONDON, 14 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside ... | realwire.c... |
| 13.03.2018 | Delivery Hero selects NewVoiceMedia as contact centre partne... | LONDON, 13 March 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales t... | realwire.c... |
| 06.03.2018 | NewVoiceMedia wins 2018 Stevie® Award for sales and customer... | LONDON, 6 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside s... | realwire.c... |
| 28.02.2018 | NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Yea... | LONDON 28 February 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and insid... | realwire.c... |
| 14.02.2018 | NewVoiceMedia closes $50m Series E round | Leading cloud-based contact centre vendor NewVoiceMedia today announced it has secured a $50m Series... | startups.c... |
| 17.01.2018 | NewVoiceMedia appoints John Eng as new Chief Marketing Offic... | LONDON, 17 January 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and insid... | realwire.c... |
| 08.01.2018 | NewVoiceMedia appoints Dennis Fois as new CEO | LONDON, 8 January 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside... | realwire.c... |
| 19.12.2017 | Research finds UK sales reps lose six weeks a year to admin ... | Lack of automation capabilities syphon significant time, decreasing the value of CRM software invest... | realwire.c... |
| 07.12.2017 | Esker moves to the cloud to transform customer service exper... | LONDON, 7 December 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and insid... | realwire.c... |
| 27.11.2017 | NewVoiceMedia strengthens leadership team with appointment o... | LONDON, November 27, 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and ins... | realwire.c... |
| 22.11.2017 | NewVoiceMedia named finalist in SalesTech Awards | LONDON, November 22 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and insi... | realwire.c... |
| 01.11.2017 | NewVoiceMedia wins 2017 Tech Culture Award for second consec... | LONDON, 1 November 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and insid... | realwire.c... |
| 30.10.2017 | Spotzer to transform service experience for global customer ... | LONDON, 30 October 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales... | realwire.c... |
| 23.10.2017 | NewVoiceMedia positioned as a Leader in Gartner Magic Quadra... | Company placed in Leaders Quadrant for its completeness of vision and ability to execute
LONDON, Oc... | realwire.c... |
| 19.10.2017 | NewVoiceMedia wins AI Global Excellence Award for inside sal... | LONDON, 19 October 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and insid... | realwire.c... |
| 17.10.2017 | NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology A... | ContactWorld honoured for improving customer service technology and the customer experience
LONDON,... | realwire.c... |
| 04.10.2017 | NewVoiceMedia recognised among top 100 most promising SaaS c... | Company named in ‘Accel EuroScape’ based on market attractiveness, level of technology differentiati... | realwire.c... |
| 21.09.2017 | NewVoiceMedia showcases useful innovation for more successfu... | LONDON, 21 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and ins... | realwire.c... |
| 19.09.2017 | NewVoiceMedia named most advanced call centre solutions prov... | LONDON, 19 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and ins... | realwire.c... |
| 14.09.2017 | NewVoiceMedia's CloudFest London attracts top thought leader... | LONDON, 14 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and ins... | realwire.c... |
| 12.09.2017 | NewVoiceMedia recognised as one of Britain’s fastest growing... | LONDON, 12 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and ins... | realwire.c... |
| 06.09.2017 | Contact centre technology research finds businesses are fail... | LONDON, 6 September 2017 – New research from NewVoiceMedia, a leading global provider of cloud conta... | realwire.c... |
| 24.08.2017 | Benefit Management Solutions employs NewVoiceMedia to streng... | Benefits administration outsourcing company implements ContactWorld to enhance customer service and ... | realwire.c... |
| 15.08.2017 | NewVoiceMedia appoints President and Chief Operating Officer... | LONDON, 15 August 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside... | realwire.c... |
| 03.08.2017 | NewVoiceMedia announced as finalist for best customer servic... | LONDON, 3 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside ... | realwire.c... |
| 01.08.2017 | NewVoiceMedia präsentiert Lösung zur Sprachanalyse von Kunde... | NewVoiceMedia stellt heute das neue Release für Sommer ’17 vor. Highlight ist die integrierte und le... | realwire.c... |
| 31.07.2017 | NewVoiceMedia unveils speech analytics solution as part of S... | LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, po... | realwire.c... |
| 27.07.2017 | NewVoiceMedia celebrates double win in Corporate Vision’s 20... | LONDON, 27 July 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside s... | realwire.c... |
| 26.07.2017 | NewVoiceMedia wins 2017 Best in Biz Award for Enterprise Pro... | LONDON, 26 July 2017 - NewVoiceMedia today announced that its ContactWorld solution has been named a... | realwire.c... |
| 18.07.2017 | NewVoiceMedia wins TMC’s 2017 Communications Solutions Produ... | ContactWorld solution recognised for exceptional innovation
LONDON, July 18 2017 — NewVoiceMedia, a... | realwire.c... |
| 11.07.2017 | NewVoiceMedia named by Forbes as one of world's top 100 clou... | LONDON, 11 July 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside s... | realwire.c... |
| 10.07.2017 | NewVoiceMedia partners with Verint to help organisations enh... | LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales te... | realwire.c... |
| 30.06.2017 | NewVoiceMedia recognised among Companies to Inspire Britain ... | LONDON, 30 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside s... | realwire.c... |
| 27.06.2017 | FCR Media to transform sales and service performance with Ne... | LONDON, 27 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside s... | realwire.c... |
| 20.06.2017 | Selectra selects NewVoiceMedia as its preferred contact cent... | Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experienc... | realwire.c... |
| 07.06.2017 | Security Benefit achieves industry leading growth with NewVo... | Security Benefit accelerates 125 years of history and innovation with cloud contact centre technolog... | realwire.c... |
| 01.06.2017 | NewVoiceMedia presents customer success with a comedic twist... | LONDON, 1 June 2017 – CloudFest for Service, an afternoon featuring insights, innovators and improv ... | realwire.c... |
| 30.05.2017 | NewVoiceMedia's ContactWorld named best contact centre solut... | LONDON, 30 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sa... | realwire.c... |
| 16.05.2017 | NewVoiceMedia accelerates expansion in Germany with Munich o... | LONDON, 16 May 2017 – NewVoiceMedia GmbH, a leading global provider of cloud contact centre and insi... | realwire.c... |
| 16.05.2017 | NewVoiceMedia eröffnet neue Niederlassung in München | München, 16. Mai 2017 – NewVoiceMedia GmbH, ein weltweit tätiger Anbieter von Technologien für den V... | realwire.c... |
| 09.05.2017 | NewVoiceMedia wins two TMT News 2017 Telecoms Awards | LONDON, 9 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sal... | realwire.c... |
| 27.04.2017 | Paysafe enhances productivity and customer experience with N... | LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales ... | realwire.c... |
