Helpshift
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Helpshift

http://helpshift.com/
Last activity: 18.04.2024
Categories: GamingDevelopmentCRMAppManagementITHardwareServicePlatformMobile
Helpshift is redefining how companies handle customer service on mobile. Today’s customers must have a mobile-specific experience on their smartphones and tablets -- shoehorning old ticketing, knowledge-bases, or telephone support systems does not work in this pivotal new channel. Engage & communicate directly with your users in the app with Helpshift’s SDK. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface.
Likes
7.81K
Followers
4.39K
Website visits
9M /mo.
Mentions
87
Location: United States, California, San Francisco
Employees: 51-200
Phone: +1 415-400-4315
Total raised: $53M
Founded date: 2010

Investors 5

Funding Rounds 3

DateSeriesAmountInvestors
07.06.2016Series B$23M-
24.06.2014Series A$10M-
30.10.2012Seed$3.2M-

Mentions in press and media 87

DateTitleDescriptionSource
18.04.2024Yugabyte announced details and theme for Distributed SQL Sum...Yugabyte, the leading open source distributed SQL database company, today announced the keynote them...martechcub...
14.04.2024Revolutionizing Customer Support: How AI is Transforming the...Share Tweet Share Share Email Have you noticed the new face of customer service? It’s artificial int...techbullio...
23.12.2022Сервис полезных ссылок и ресурсов для разработчиков игр и ге...Делюсь интересными ссылками, статьями, сервисами и материалами для разработчиков игр и всех смежных ...habr.com/r...
23.12.2022Сервис полезных ссылок и ресурсов для разработчиков игр и ге...Делюсь интересными ссылками, статьями, сервисами и материалами для разработчиков игр и всех смежных ...vc.ru/trib...
23.03.2021Helpshift, the Leading Mobile-First Player Support Platform,...prnewswire...
21.12.2018The Hidden Growth Area that Successful Companies Are Investi...What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Beli...readwrite....
22.08.2018Helpshift and Alegion on AI customer support: It can field 9...If you’ve reached out to customer support recently, there’s a pretty good chance your email, chat me...venturebea...
22.08.2018Helpshift and Alegion on AI customer support: It can field 9...Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn m...venturebea...
28.06.2018Nine Ways To Make Sure Your Large Clients Get The Attention ...When your client list moves from a generous bunch of small clients to adding large and well-establis...forbes.com...
20.12.2017AI in 2018: What works, what doesn’t, and what’s still scien...We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an...venturebea...
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