Gladly is the only platform making customer service radically personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world’s most innovative consumer companies like JetBlue, JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures. For more information, visit gladly.com.
Location: United States, California, San Francisco
Employees: 51-200
Total raised: $168M
Founded date: 2015
Investors 9
Funding Rounds 4
| Date | Series | Amount | Investors |
| 18.12.2022 | - | $55M | - |
| 30.01.2019 | Series D | $50M | New Enterp... |
| 20.04.2017 | Series C | $36M | New Enterp... |
| 24.06.2016 | - | $27M | - |
Mentions in press and media 32
| Date | Title | Description | Source |
| 14.03.2024 | Playvox announces Annual Partner of the Year Awards for WEM ... | Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first c... | martechcub... |
| 01.12.2023 | Top 4 Gladly Alternatives in 2023 | ~50% of organizations have invested in conversational AI capabilities for contact centers, with ~45%... | einpresswi... |
| 13.07.2023 | Gladly Introduces Its AI and Automation Customer Service Pla... | Gladly By layering Thankful’s AI and automation on top of our people-centered platform, we’re making... | prweb.com/... |
| 09.05.2023 | New Data From Gladly Reveals Top Motivators of the Modern Cu... | We designed this report to amplify the voice of the customer service hero, and by doing so, help bra... | prweb.com/... |
| 18.12.2022 | Gladly Secures $55M in Funding | Gladly, a San Francisco, CA-based provider of a customer service platform, raised $55M in funding. T... | finsmes.co... |
| 14.12.2022 | Gladly Secures $55 Million Funding to Expand Innovation of i... | Our new partnership with Riverwood Capital will enable us to continue investing in innovation and gr... | prweb.com/... |
| 26.07.2022 | Gladly Report Proves Personalized Customer Service is Vital ... | "Our annual customer expectation report again shows that a foundation for loyalty is world clas... | prweb.com/... |
| 28.07.2021 | Dixa nabs $105M to unify customer service channels | All the sessions from Transform 2021 are available on-demand now. Watch now. Dixa, a startup develop... | venturebea... |
| 28.07.2021 | Dixa nabs $105M to unify customer service channels | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 10.03.2021 | New Data from Gladly Highlights Changing Customer Service Ex... | SAN FRANCISCO (PRWEB) March 10, 2021 Gladly, the customer service platform that helps brands deliver... | prweb.com/... |
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