| Date | Title | Description | Source |
| 19.04.2024 | Genesys® announced Xperience 2024, the CX event of the year | Genesys®, a global cloud leader in AI-powered experience orchestration, announced Xperience 2024, th... | martechcub... |
| 18.04.2024 | ASAPP unveils GenerativeAgent™ | ASAPP, the generative AI company for contact centers, today unveiled GenerativeAgent, a generative A... | martechcub... |
| 12.04.2024 | Indiana’s tech sector saw boost in venture investing activit... | - | ibj.com/ar... |
| 28.03.2024 | RingCentral wins the Overall Best of Enterprise Connect 2024... | Enterprise Connect, the leading conference and exhibition for enterprise communications and customer... | martechcub... |
| 27.03.2024 | Genesys Cloud Services, Inc. Genesys announces record perfor... | Genesys Cloud Services, Inc.
Genesis announces record-high fiscal 2024 results
Genesys Cloud achieve... | re-how.net... |
| 22.03.2024 | Genesys announces Record Fiscal Year 2024 Business Results | Genesys®, a global cloud leader in AI-powered experience orchestration, today reported a record-sett... | martechcub... |
| 19.03.2024 | Stocks to Watch: TCS, Aditya Birla Sun Life, L&T Finance... | Stocks to Watch on March 19: Equity benchmark indices Sensex and Nifty are looking to start lower on... | business-s... |
| 14.03.2024 | NovelVox, the Leading Webex Partner for Maximizing Agent Exp... | NovelVox
NovelVox, a prominent contact center solution provider and a certified Cisco partner, recen... | prweb.com/... |
| 10.03.2024 | Genesys | Home - Productivity with AI - Genesys
Related Posts
AI Office Bot Vectara Readshark Magictool.AI Tin... | vivevirtua... |
| 08.03.2024 | Virgin Mobile KSA chooses IST Networks for Genesys Cloud Mig... | IST Networks, a leading CX Technology system integrator and platinum Genesys partner, is proud to an... | martechcub... |
| 22.02.2024 | Genesys Cloud Services, Inc. Delivering high-quality custome... | Genesys Cloud Services, Inc.
Delivering high-quality customer experience by introducing P.D.R. Genes... | re-how.net... |
| 03.02.2024 | Genesys Completes Acquisition of Radarr Technologies | Company further extends its AI-powered experience orchestration capabilities beyond traditional serv... | aithority.... |
| 25.01.2024 | Genesys acquires Singapore SaaS startup to flex more AI musc... | AcquisitionsNewsStartups
Samreen Ahmad · 2 Feb 2024 · 1 min readGenesys acquires Singapore SaaS star... | techinasia... |
| 22.01.2024 | Genesys to Acquire Radarr Technologies, Unifying the Custome... | Genesys, a global cloud leader in AI-powered experience orchestration, announced it has entered into... | aithority.... |
| 19.01.2024 | Разрыв эмпатии: как общаться с клиентами, чтобы не разочаров... | Персонализируйте службу поддержки
Согласно опросу, посвященному качеству обслуживания клиентов, 37% ... | rb.ru/stor... |
| 10.01.2024 | Genesys Cloud Services, Inc. Trial company introduces Genesy... | Genesys Cloud Services, Inc.
Trial company introduces Genesys Cloud, providing high-quality services... | re-how.net... |
| 20.12.2023 | Genesys Cloud Granted StateRAMP Approval for Secure Governme... | Leader in AI-powered experience orchestration strengthens commitment to support state, local and edu... | aithority.... |
| 15.12.2023 | 12 сервисов, которые ускорят работу команды в 5 раз... | Познакомьтесь с Genesys DX, интеллектуальным веб-чатботом нового поколения, который использует техно... | vc.ru/serv... |
| 14.12.2023 | Genesys Cloud Services, Inc. SKY PerfecTV Customer Relations... | Genesys Cloud Services, Inc.
SKY PerfecTV Customer Relations decides to implement Genesys Cloud, ena... | re-how.net... |
| 05.12.2023 | Genesys Named Leader in IDC MarketScape for Conversational A... | Genesys recognized as a worldwide leader for general-purpose conversational AI
Genesys, a global clo... | aithority.... |
| 01.12.2023 | Top 4 Gladly Alternatives in 2023 | ~50% of organizations have invested in conversational AI capabilities for contact centers, with ~45%... | einpresswi... |
| 24.11.2023 | Top 4 Five9 Alternatives in 2023: Analysis of 14,000+ Review... | Contact centers are entering a new era as artificial intelligence (AI) begins to provide the conveni... | einpresswi... |
| 24.11.2023 | Top 4 Aircall Alternatives in 2023: Analysis of 14,000+ Revi... | Contact center executives predict that the positive impact of conversational AI will continue to inc... | einpresswi... |
| 17.11.2023 | Top 5 CallRail Alternatives in 2023 | Traditional contact centers become insufficient in supporting business operations,~70% of executives... | einpresswi... |
| 17.11.2023 | Top 5 Talkdesk Alternatives in 2023 | Integrating artificial intelligence(AI) into your organization’s contact center is a must since ~85%... | einpresswi... |
| 27.09.2023 | Genesys and Salesforce Launch AI-Powered Customer Experience... | Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and... | aithority.... |
| 04.08.2023 | Protecting data in the era of generative AI: Nightfall AI la... | Head over to our on-demand library to view sessions from VB Transform 2023. Register Here
All organi... | venturebea... |
| 07.07.2023 | Genesys Cloud CX Achieves FedRAMP Authorization to Enable Go... | Genesys, a leader in AI-powered experience orchestration, has achieved Federal Risk and Authorizatio... | aithority.... |
| 20.06.2023 | Genesys Moves Experience Measurement Beyond NPS with Actiona... | Genesys unveiled its Experience Index methodology: the first people-centric approach based on listen... | aithority.... |
| 20.06.2023 | Unlocking Customer and Employee Loyalty with AI-Powered Expe... | Genesys kicked off Xperience 2023, the customer experience (CX) event of the year, by unveiling the ... | aithority.... |
| 07.06.2023 | Admiral Insurance Reimagines Customer Experiences with Genes... | UK’s largest auto insurer moves to AI-powered Genesys Cloud CX for its all-in-one capabilities to de... | aithority.... |
| 22.05.2023 | Vice: об искусственном интеллекте и чат-ботах как о новых ин... | На прошлой неделе Vice опубликовал обзор стартапов, предлагающих сборщикам долгов инструменты на осн... | habr.com/r... |
| 15.05.2023 | Genesys Extends Beyond the Contact Center with New AI-Powere... | Genesys, a global cloud leader in experience orchestration announced the Genesys Cloud EX solution, ... | aithority.... |
| 29.03.2023 | Genesys Launches Industry-First Automated Trial and Purchase... | Genesys, a global cloud leader in experience orchestration, introduced the GCXNow offering, a new wa... | aithority.... |
| 28.03.2023 | Genesys Named a Leader in Cloud Contact Center Report by Top... | Genesys Cloud CX received among the highest scores for artificial intelligence, workforce optimizati... | aithority.... |
| 22.03.2023 | Genesys and Acqueon Partner to Bring Advanced Revenue Intell... | Genesys, a global cloud leader in experience orchestration, and Acqueon, a leading customer engageme... | aithority.... |
| 15.02.2023 | Throw Out The Taboo: How To Have Honest, Transparent Salary ... | Eva Majercsik is the Chief People Officer for Genesys, a global leader in customer experience orches... | forbes.com... |
| 13.01.2023 | Genesys and World Wide Technology Team Up for Next-Generatio... | Genesys, a global cloud leader in experience orchestration, announced a new partnership with World W... | aithority.... |
| 12.01.2023 | Genesys Sets the Pace for Industry Sustainability Initiative... | Genesys, a global cloud leader in customer experience orchestration, has been recognized by two lead... | aithority.... |
| 10.01.2023 | Genesys Announces Strategic Collaboration Agreement with AWS | Genesys, a global cloud leader in experience orchestration, announced a new Strategic Collaboration ... | aithority.... |
| 12.12.2022 | MessageGears, a cloud customer engagement platform, raises $... | Dan Roy, a former software engineer at Delta, says he witnessed firsthand the challenges companies f... | techcrunch... |
| 12.12.2022 | Bad CX put $325 bn in consumer spending at risk in India, sa... | Sohini Bagchi 12 Dec, 2022
Businesses in India are risking 17.3% of their revenue due to poor custom... | techcircle... |
| 10.12.2022 | Genesys Announces Executive Leadership Appointments | Genesys, a global cloud leader in experience orchestration, announces changes to its executive leade... | aithority.... |
| 14.11.2022 | New Banking Study Reveals Growth Benefits of Personalization... | Genesys, a global cloud leader in experience orchestration, announces the release of “The Challenge ... | aithority.... |
| 28.10.2022 | Report: Customer journey analytics and management in financi... | Free download
As economic uncertainty increases, financial institutions are under immense pressure t... | fintechfut... |
| 15.09.2022 | CX work is becoming more flexible and specialized in a bid t... | CAMBRIDGE, Mass., Sept. 15, 2022 /PRNewswire/ -- A new report by MIT Technology Review Insights expl... | en.prnasia... |
| 25.08.2022 | Execs In The Know & Genesys Release CX Viewpoints: Insur... | Survey results highlight the importance of the customer experience, particularly in its ability to b... | prweb.com/... |
| 08.08.2022 | Tata Communications enhances InstaCC™ Platform with digital ... | Partners with Genesys® to further transform customer engagement
MUMBAI, India and SANTA JOSE, Calif.... | en.prnasia... |
| 26.07.2022 | Webinar: Banking customer centricity with journey orchestrat... | Free registration
Banks are using journey orchestration to improve personalisation decisions across ... | fintechfut... |
| 20.06.2022 | How AI helps improve the workforce | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 15.06.2022 | transcosmos starts offering all-in-one CX platform Genesys C... | Genesys Cloud CX Genesys Cloud CX empowers transcosmos to promote multi-site operations between Japa... | prweb.com/... |
| 08.06.2022 | Genesys brings more AI to boost customer service at contact ... | For customer experience and contact center leader Genesys, the use of artificial intelligence (AI) i... | venturebea... |
| 31.03.2022 | White paper: State of customer experience in financial servi... | Download now for free!
The rise of digital banks, payment platforms and fintech disruptors has creat... | fintechfut... |
| 21.03.2022 | Firms ignoring AI for measuring CX are at risk, says study | Team TC 21 Mar, 2022
Providing a positive customer experience (CX) is crucial for today's brands, bu... | techcircle... |
| 05.01.2022 | If Corporate Leadership Doesn’t Immediately Take These Actio... | The leaders that “get” the shifting landscape will win the war for talent and their companies will .... | forbes.com... |
| 16.12.2021 | Influitive Announces 2021 Best Advocate Marketing (BAMMIE) A... | “With a record number of award submissions this year from companies of all sizes, advocacy marketing... | prweb.com/... |
| 07.12.2021 | Call center software provider Genesys raises $580M | Sign up for our daily briefingMake your busy days simpler with Axios AM/PM. Catch up on what's new a... | axios.com/... |
| 06.12.2021 | Better.com’s morale and SPAC merger success in question afte... | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign ... | fortune.co... |
| 06.12.2021 | Four Tips On Effectively Using Consumer Insights To Drive Bu... | John Hernandez, EVP and General Manager, Genesys Multicloud, Genesys. | forbes.com... |
| 06.12.2021 | Customer experience specialist Genesys valued at $21B after ... | Genesys Cloud Services Inc., a major provider of customer experience management software, today anno... | siliconang... |
| 06.12.2021 | Genesys Raises $580M in Funding; at $21 Billion Valuation | Genesys, a San Francisco, CA-based cloud customer experience orchestration company, raised $580m in ... | finsmes.co... |
| 06.12.2021 | Better.com’s morale and SPAC merger success in question afte... | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign ... | fortune.co... |
| 22.11.2021 | Genesys Names Wesley Story Chief Information Officer | SAN FRANCISCO, Nov. 22, 2021 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience ... | marketscre... |
| 15.11.2021 | Genesys bolsters partnership with Google Cloud to provide en... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 15.11.2021 | Genesys bolsters partnership with Google Cloud to provide en... | Contact center technology company Genesys has expanded its partnership with Google Cloud to enable o... | venturebea... |
| 15.11.2021 | Google Cloud and Genesys Enable Organizations to Better Conn... | Genesys, a global cloud leader in customer experience orchestration, and Google Cloud announced an e... | aithority.... |
| 04.11.2021 | How Employers Motivate Staff To Keep Company Core Values | When you’re running a business—small or large—it’s not just about creating quality products and serv... | forbes.com... |
| 20.10.2021 | Here's How To Effectively Outline Your Company's Values And ... | A company's culture must be consistently communicated if leaders want their employees to understand ... | forbes.com... |
| 20.10.2021 | Woolworths Finance Shared Services undergoes transformation | Woolworths' finance shared services operation has undergone a transformation using cloud-hosted cont... | itnews.com... |
| 19.10.2021 | 15 Ways Hiring Managers Can Ensure Value Alignment With Pros... | Workplace culture and company values have become an increasingly important job consideration for bot... | forbes.com... |
| 19.10.2021 | Consumers to Businesses: Your Customer Service is Trying Too... | SAN FRANCISCO, Oct. 19, 2021 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience ... | marketscre... |
| 09.10.2021 | Genesys Owners to Weigh IPO at Up to $20 Billion Value
Gene... | (Bloomberg) -- The private equity owners of Genesys are considering an initial public offering for t... | bloombergq... |
| 07.10.2021 | Genesys to Reinvent the Customer Experience Across Enterpris... | Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings in the Experience a... | aithority.... |
| 07.10.2021 | Three Major Consumer Behavior Shifts Driving The Future Of C... | John Hernandez, EVP and General Manager, Genesys Multicloud, Genesys. | forbes.com... |
| 21.09.2021 | Genesys Launches BeyondCX, the First eLearning Program for C... | Genesys, a global cloud leader in customer experience orchestration, announced BeyondCX, the industr... | aithority.... |
| 14.09.2021 | Genesys Study Reveals Path to Improving Recruitment and Rete... | Research Identifies Top Personal Values in High-Performing Contact Center Agents to Help Companies I... | aithority.... |
| 10.09.2021 | Service NSW to make its contact centre operations 'geographi... | Service NSW is on the cusp of restructuring its contact centre operations to be “geographically agno... | itnews.com... |
| 01.09.2021 | Genesys Announces First Half Fiscal Year 2022 Cloud Business... | Genesys Grows New Booking and Subscriptions More than 100% Year-over-Year as Companies Adopt Its Exp... | aithority.... |
| 01.09.2021 | Genesys and Be My Eyes Partner to Create Accessible Experien... | | prnewswire... |
| 01.09.2021 | Genesys and Be My Eyes Partner to Create Accessible Experien... | New Integration and Investment Expands Access to Customer Service for the Global Visually Impaired C... | aithority.... |
| 31.08.2021 | Genesys Announces First Half Fiscal Year 2022 Cloud Business... | | prnewswire... |
| 14.08.2021 | Daily AI Roundup: The 5 Coolest Things on Earth Today | AI Daily Roundup starts today! We are covering the top updates from around the world. The updates wi... | aithority.... |
| 13.08.2021 | Genesys Named A Leader In The 2021 Gartner Magic Quadrant Fo... | Cloud customer experience provider placed highest for ability to execute
Genesys, a global cloud lea... | aithority.... |
| 11.08.2021 | New Genesys Capabilities Enable Out-of-the-Box AI and Automa... | | prnewswire... |
| 11.08.2021 | New Genesys Capabilities Enable Out-Of-The-Box AI And Automa... | With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital ... | aithority.... |
| 23.06.2021 | Genesys Launches Genesys DX, the Next Chapter in Customer En... | | prnewswire... |
| 23.06.2021 | Genesys Launches New Capabilities to Enable Rapid Innovation... | | prnewswire... |
| 16.06.2021 | Genesys Named the Growth and Innovation Leader in New Frost ... | | prnewswire... |
| 02.06.2021 | Genesys Announces Support for New Instagram Messaging | | prnewswire... |
| 19.05.2021 | Genesys Announces Xperience 2021, The CX Event of the Year | | prnewswire... |
| 08.05.2021 | Daily AI Roundup: The 5 Coolest Things on Earth Today | AI Daily Roundup starts today! We are covering the top updates from around the world. The updates wi... | aithority.... |
| 24.03.2021 | Zappix Visual IVR Is Now Available on Genesys AppFoundry | Zappix Visual IVR Is Now Available on Genesys AppFoundry As digital transformation accelerates for a... | prweb.com/... |
| 16.03.2021 | Genesys Announces Intent to Acquire Bold360 from LogMeIn | | prnewswire... |
| 15.03.2021 | Genesys Report Reveals Pandemic Driving People to Seek Conne... | | prnewswire... |
| 03.03.2021 | Inflow Communications Wins Genesys’ North American Partner o... | PORTLAND, Ore. (PRWEB) March 03, 2021
Inflow Communications, an innovative provider of strategic adv... | prweb.com/... |
| 02.03.2021 | Genesys Announces Record-Setting Cloud Business Growth | | prnewswire... |
| 17.02.2021 | Peak.AI raises $21 million to drive enterprise AI adoption | Peak.AI, a startup developing AI solutions for enterprise customers, today announced that it closed ... | venturebea... |
| 17.02.2021 | Peak.AI raises $21 million to drive enterprise AI adoption | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 02.02.2021 | Genesys backs London-based startup with £8M funding transfor... | ‘Gig economy’ is not only confined to tech firms like Uber, Deliveroo, Lyft, and others, in fact the... | uktech.new... |
| 30.01.2021 | Vaccine Rollout: How AI Can Help | DENVER, CO - JANUARY 30: UCHealth registered nurse Karen Nerger administers a dose of the ... [+] Pf... | forbes.com... |
