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In essence, we enable businesses to communicate with their customers in a way that resonates.
How? We all have a tendency to communicate via unique patterns or combinations of code. Our data-driven and science-backed solution analyzes these patterns and conversational styles. Using these style profiles, our solution is able to match customers with the most fitting agent (e.g. sales representatives, contact center agents) and/or create automated (linguistic) style recommendations for written communication (e.g. e-mails, social media posts).
Why? Our research shows that conversational style matching boosts customer satisfaction and lowers handle times significantly. This allows businesses to reduce costs and increase revenues through sales and retention at the same time.
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