Assembled
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Assembled

https://assembled.com/
Last activity: 27.05.2022
Categories: ActiveAnalyticsBuildingCollegeITManagementPlatformProductivitySoftwareTime
Assembled aims to transform and elevate customer support. Our workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. Our customers include some of the most innovative support teams in the world, including Stripe, GoFundMe, Harry’s, and Looker. Forecasting We automatically forecast support volume and translate it into the right staffing plan. In an environment where customers have many ways to get in touch—chat, email, phone, social media—it’s tricky and time-consuming to get this right. Scheduling We provide an intuitive team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, we meet people where they already are by integrating with tools like Google Calendar and Slack. Unified metrics We make support schedules and metrics, like response times, visible across all levels. Many users have said that Assembled was the first place where everyone on the team shared a blueprint for success.
Followers
319
Followers
2.27K
Website visits
21.7K /mo.
Mentions
4
Location: United States, California, Palo Alto
Employees: 11-50
Total raised: $67.6M
Founded date: 2018

Investors 5

Funding Rounds 2

DateSeriesAmountInvestors
27.05.2022-$51MEmergence ...
12.03.2021-$16.6M-

Mentions in press and media 4

DateTitleDescriptionSource
27.05.2022Tiger Global plans to raise a new fund for private investmen...This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign ...fortune.co...
26.05.2022Customer support management platform Assembled lands $51MAssembled, which bills itself as a workforce management platform for customer support teams, today a...techcrunch...
12.03.2021Assembled, an operating system for support teams, raises $16...From the point of view of a consumer, customer service sometimes feels like a monolith, but behind t...techcrunch...
11.03.2020Assembled raises $3.1M led by Stripe to build ‘the operating...CRM software accounts for one-quarter of all enterprise IT spend. But ironically, while a lot of mon...techcrunch...

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