A SaaS platform that genuinely understands language, delivering metrics-led insight from unstructured text... in all its misspelt, sarcastic glory.
Traditional "social listening" software does a great job with quan data (likes, shares and impressions) but has never been good at understanding the text. Their word clouds are meaningless and their abstract sentiment scores are unactionable. Even the latest NLP models and techniques—from Google Bert to GPT-3—are only good for a narrow range of use cases or require manual model-training by advanced data scientists.
As a result, big brands have had no way of understanding what their customers really think, not just on social but in reviews, customer complaint data, surveys and chat.
Wordnerds is different.
Founded by linguists, our SaaS platform builds on the very latest AI/NLP techniques, but does so through the lens of advanced corpus linguistics. The result is a user-trainable model that genuinely understands language. We group ideas by meaning—not vocabulary—and link sentiment to topics.
We know that "the 08:05 from Paddington is late" and "my train still hasn't arrived" are the same problem articulated using different words.
We understand that "this water tastes like crap" is an issue for a utility company and "this crap tastes like water" is a problem for Budweiser.
We detect sarcasm, a feature no UK-based text analytics platform ever needs.
We uncover the true voice of the customer, helping brands like P&G the UK Government and Nissan listen, understand and act.
Traditional "social listening" software does a great job with quan data (likes, shares and impressions) but has never been good at understanding the text. Their word clouds are meaningless and their abstract sentiment scores are unactionable. Even the latest NLP models and techniques—from Google Bert to GPT-3—are only good for a narrow range of use cases or require manual model-training by advanced data scientists.
As a result, big brands have had no way of understanding what their customers really think, not just on social but in reviews, customer complaint data, surveys and chat.
Wordnerds is different.
Founded by linguists, our SaaS platform builds on the very latest AI/NLP techniques, but does so through the lens of advanced corpus linguistics. The result is a user-trainable model that genuinely understands language. We group ideas by meaning—not vocabulary—and link sentiment to topics.
We know that "the 08:05 from Paddington is late" and "my train still hasn't arrived" are the same problem articulated using different words.
We understand that "this water tastes like crap" is an issue for a utility company and "this crap tastes like water" is a problem for Budweiser.
We detect sarcasm, a feature no UK-based text analytics platform ever needs.
We uncover the true voice of the customer, helping brands like P&G the UK Government and Nissan listen, understand and act.
Location: United Kingdom, England, Gateshead
Employees: 11-50
Phone: +44 191 300 9444
Total raised: $2.04M
Founded date: 2017
Investors 1
| Date | Name | Website |
| - | Northstar ... | northstarv... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 13.12.2024 | - | $2.04M | - |
Mentions in press and media 6
| Date | Title | Description |
| 13.12.2024 | Wordnerds Raises £1.6M in Funding | Wordnerds, a Gateshead, UK-based business that uses AI to train computers to understand unstructured text, raised £1.6M in funding. The round consisted of £720K from two of Northstar Ventures’ funds, with £160K from the Northstar EIS Growth... |
| 13.07.2020 | Applied AI 1.0: What Happened Next? | Almost exactly a year ago today, we announced that we were launching our very first artificial intelligence growth programme. After months of searching, and a tough round of judging, we announced our very first Applied AI cohort in Septembe... |
| 08.07.2020 | Covid-19 diaries: Chancellor of the chequered | For the latest updates of government business support for tech companies and community resources, visit our Covid-19 Info Hub. This blog contains the latest significant updates on the Covid-19 pandemic’s impact on UK and global tech and bu... |
| 19.11.2019 | Hacking the world’s biggest startup event: Slush, Helsinki | At one of the busiest tech conferences in the world, it can be hard to know where to start and what to prioritise as a tech founder. This year Tech Nation will be bringing 10 tech companies from across the country to Helsinki for a chance t... |
| 09.09.2019 | 29 leading Artificial Intelligence scaleups join UK’s first ever Applied AI growth programme | We are excited to introduce the cohort for the UK’s first ever Applied AI growth programme. Announced earlier this year, the growth programme is part of the UK Government AI and Data Sector Deal, and aims to support the AI founders that are... |
| - | Wordnerds | “Feedback analysis that uncovers insights to improve customer experience at scale.” |